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term and conditions
term and conditions

Rhazes Healthcare aims to achieve supply contracts based on mutual agreement with our customers keeping customer satisfaction as a top priority.

Rhazes Healthcare also aims to maintain most competitive market pricing, assuring our best price offers to our customers. We are pleased to advise that we have been able to overcome the recent sourcing, manufacturing and logistics challenges due to COVID-19 through innovative and positive industry practices.

To ensure consistent quality and least cost for customers Rhazes Healthcare operates on a policy of USD 500 minimum order value for all orders.

Generally Rhazes Healthcare requires 50% of Order value as advance payment and invoice is raised for remaining 50% upon “Ready for shipment”. Rhazes accepts orders on “Ex-works” Sialkot, Pakistan, Incoterms 2020 basis. We will be happy to discuss further on this.

Filing Claim

We offer diligence and persistence, our production processes are handled with great care at final inspection and packing, Hence, if any loss or damage is incurred, file claim to us and the designated shipping agent within 5 working days upon receipt.

Returns & Technical Support

In order to return any respective product, please call our team to discuss the matters in detail to assure reliable solution to the problem and to obtain a Return Material Authorization (RMA) Number. No returns are accepted without an approved RMA. Returns must be shipped within 21 days of the invoice date. All material will be shipped on customer’s account. We hold the right to examine returned goods before issuing credit. Hence, our inspection team will carry out prompt repairs ensuring reliability and durability.